Contact Mary & Eleanor

We're here to help with your order, product questions, shipping updates, and return requests.

Customer Support

Email: support@maryeleanor.shop

Please allow up to 2 business days for an initial response.

Order Assistance

To help us locate your order, please include your order number and the email address used at checkout.

For shipping questions, include your tracking number if available.

For product concerns, photographs or a short video can help us investigate the issue.

Returns

Please contact our support team before sending any return. We will provide the appropriate return instructions and destination.

Business Information

Mary & Eleanor is operated by Mary & Eleanor HK Limited, established in U.S.A.