Shipping & Delivery Policy

Last updated: 02.02.2026

Thank you for shopping with Mary & Eleanor. We currently accept orders for delivery within the United States only.

1. Shipping Locations

Mary & Eleanor currently ships to eligible addresses within the United States.

We do not currently offer international checkout or delivery outside our supported U.S. destinations.

Availability may vary for certain locations, including P.O. boxes, military addresses, and U.S. territories. Any applicable restrictions will be disclosed before an order is completed.

2. Shipping Costs

We currently offer Free Standard U.S. Shipping on eligible Mary & Eleanor orders.

Any optional expedited shipping services or additional delivery charges will be clearly displayed at checkout before payment.

3. Order Processing

Orders are normally prepared for shipment within 2 - 4 business days after successful payment confirmation.

Business days exclude weekends and applicable holidays.

Order processing may require additional time if payment verification, address clarification, or security checks are necessary.

We will communicate any material delay that affects our ability to meet the applicable shipping commitment.

4. Estimated Delivery Times

Estimated standard delivery time:

10 - 12 business days after dispatch.

Processing and transit times are separate.

Delivery estimates are based on the information available from our shipping partners and are not guaranteed delivery dates unless expressly identified as such.

Customers will receive tracking information when available.

5. Fulfillment Partners

Mary & Eleanor may use independent third-party logistics providers and international fulfillment facilities to prepare and ship orders.

Depending on the selected fulfillment route, orders may be shipped from outside the United States.

Shipping arrangements do not reduce our obligations to fulfill orders or provide remedies required by applicable law.

6. Tracking Information

After shipment, tracking information will normally be sent to the email address provided at checkout.

Tracking updates may take time to appear after the parcel has been handed over to the shipping provider.

If tracking information appears incorrect or stops updating for an extended period, please contact our support team.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete delivery information.

If an order has not yet shipped, we will make reasonable efforts to correct an address upon request.

Once a shipment has been dispatched, an address change may not be possible.

If a shipment is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to a requested reshipment. Any deductions or charges will be disclosed and applied only where permitted by law.

8. Delayed Shipments

We make reasonable efforts to ship orders within the stated timeframe.

If we cannot ship your order within the applicable shipping commitment, we will notify you and provide the options required by applicable law, including the opportunity to agree to a revised shipping date or cancel the unshipped order for a prompt refund.

Carrier delays after dispatch will be assessed individually.

9. Lost or Missing Packages

If your order has not arrived within the expected timeframe, please contact our support team at support@maryeleanor.shop.

We may initiate an investigation with the relevant shipping carrier to establish the delivery status.

Carrier tracking and delivery confirmations may be used as evidence, but do not automatically eliminate any rights you may have if an order has not been properly delivered.

When a shipment is confirmed lost or not delivered, we will provide the remedy required by applicable law, which may include a replacement or refund.

10. Delivered but Not Located

If tracking indicates delivery but you cannot locate the parcel, please check the delivery location and contact the carrier or our support team.

We will review the circumstances, including delivery evidence and any potential carrier error.

Claims will be assessed individually in accordance with applicable law.

11. Customs, Duties, and Taxes

Orders may be fulfilled internationally.

Any applicable taxes, import fees, duties, or delivery-related charges payable by the customer will be disclosed as required before purchase.

Sales tax, where applicable, is calculated and displayed at checkout.

12. Contact

Mary & Eleanor Customer Support

Email: support@maryeleanor.shop

Website: www.maryeleanor.shop